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STATEMENTS

Learn the experience of our most important and valued source: our clients
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Holland

Brenda Farias

"We contacted the Zootrack team to begin the process of taking our Floki to the Netherlands with us. We did microchipping, vaccinations, consultations and advicing. I am very grateful to Drs. André and Jânio for their attention, care, and zeal towards us. I very much recommend  their services! Very few times we find people so committed to doing a job with such dedication and competence. Thank you very much! In the photo, we are visiting in Paris! "

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United States - USA

Letícia Cuoco

"My husband and I were looking for a company such as zootrack to help us take our kitten, Penny, to Boston. We were very pleased with the services provided by Dr. André and Dr. Janio. We were very nervous looking forward to the trip as it was our first experience traveling with our kitty. But they took care of everything in a very professional, lovingly, patient and attentive matter! They are both vets and amazing people!!! My husband and I can only thank you for everything! Our kitty arrived here in Boston with no problem! Thank you so very much!! "

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Spain

Patrícia Rabelo

"We would like to thank the zootrack team for their excellence in providing their international animal transit services. We are especially grateful to the veterinarians André and Jânio, who have showed us unrivaled performance and dedication in this regard. We highly recommended this wonderful and competent team!

Thank you very much guys! "

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Belgium

Rosemary Lopez

"Do not abandon your animals! You can take them wherever you are: in my case there were seven cats from Brazil to Brussels! With goodwill, a little money, and the help of specialized services like this, you get it easily! Thanks so much zootrack for all the help, patience and dedication!"

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Portugal

Simone Tourinho

"Mafalda and Anitta are super happy and healthy thanks to the zootrack veterinarians André and Jânio! I found zootrack at a time when I was lost on how, where and what to do to transport them both to Portugal. They took care of the whole process from the start until the boarding on the plane! I didn't have to worry about anything! It was worth every penny invested! Thank you so much !!! "

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Cuba

Amina Demicheli

Hiring zootrack for the exams and permits required to travel with my pet was the best decision possible, as they are extremely attentive and efficient! I could also count on the convenience of home care, and it was great! Also, they really understand the rules and requirements for international animal travel and that has given us a lot of security! Totally recommend them!!!

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Bissau

Simone Maciel

My contact with zootrack began in February 2019, when I received a job offer to assume the position of Country Economist at the African Development Bank (ADB) with a post located in BISSAU, GUINEA BISSAU, Africa. The zootrack team was extremely attentive and professional in assisting me with the required documentation and we ended up doing the necessary examination protocol also for the European Union, since I would travel to Africa with a stopover in Portugal. The staff helped me with all the documentation research, exams, authorization at the embassy and, as I was very anxious about the change of country, I hired the company to accompany me to the airport, after all, I would travel with two cats in the basement and Ludovique in hand, the heaviest of the 3. At the airport, my stress was extreme: at the time of boarding, TAP airlines did not authorize the boarding of the animals without giving any reason why it could not fulfill its part of the contract. Having arrived more than 2 hours in advance of the flight, I spent all this time standing at the departure window, waiting for permission for my cats to be accepted on the flight. The zootrack team was with me all the time and at 4:15 pm, that is, 45 minutes before the plane took off, the TAP manager in Brasilia did not allow the boarding of my cats. I was in shock because I didn't know what to do. I relied a lot on the zootrack team to leave my cats and look for a hotel to stay, because I would miss my flight. Upon my arrival in Bissau, the company was very committed to arranging the unattended boarding of the cats. Ludovique came with me, but was very sad about the whole change and without his sisters. They took more than a month to arrive, as Tap cargo also did not authorize their unattended shipment. Finally, in early June, I was able to go to Brazil to pick up the cats and bring them in the cabin with another friend. Once again André and Jânio were ESSENTIAL in this process: they provided all the documentation for the boarding of the two cats, remedies for them (and for us too!!!) to stay calm on the flight and accompany us at the airport. Five hours late, we finally got on board and enjoyed the move to Guinea-Bissau! To all the zootrack team, thank you very much! Congratulations for the AMAZING work!

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United Kingdom - UK

Juliana Marques

"I arrived very well!!! It all went well! Thank you for the impeccable work! I refer this team with my eyes closed! This company is specialized in transporting animals abroad! Bringing animals to the UK is a boring bureaucracy, but they give all the support in documentation and procedures! Thanks! It is worth every penny!!!"

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Uruguay

Patrícia Garrote

To travel with our furry babies you need to have several documents, an animal passport, microchip ... And it was zootrack that took care of everything! Thank you very much!

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Portugal

Bruno Couto

Since we started planning to come to Portugal, our biggest concern has always been how to bring Marx with us. We sought recommendations and came to zootrack! And then our hearts calmed down. Always very attentive, responsible, careful and committed! We were pleased to go through this process as lightly as possible. To complicate matters, we lived in Brasilia, but our flight was through Sao Paulo. But that wasn't even a problem for them. They did everything we needed before going to Sao Paulo, and then they guided us from a distance through all the steps! Today we are here, with Marx, ready to break even further, and we are very grateful for the affection of the zootrack vets. Thank you for helping us get here with our son. Much success to you always!

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Colombia

Claudia Herrera

Thank you so much for everything! You guys were awesome! They helped me a lot by going to the Agriculture Ministry personally and solving the whole issue of the proper entry of Lua into Colombia! Without you I would not have been able to travel! Many thanks to all zootrack Veterinarians! Gratitude of heart to you! Muchas gracias zootrack!

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Portugal

Tatiana Ribera

zootrack's work really was flawless! The attention and affection with which they treated us from the beginning was fundamental to make us calm and confident with the process of travelling. All our doubts were solved at the very first moment, which gave us the sense of really working with a serious company! Our trip was great and he was super relaxed! He slept all the time and the airline (latam) people were very kind to us. I just have to thank you guys for making this possible and stress free!!! I would not have been able to do the process without your help!!! Thank you very much!!!!! From the heart, exceeded all our expectations!!! I recommend zootrack to everyone who thinks of traveling with their pets, you will not regret it!!! Once again, thank you!!!!

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Italy

Andressa dos Santos

Hi guys! Just passing by to bring the good news about Malu. She has already become a true Italian, super adapted! I want to thank the entire team for all the help, affection, attention and professionalism in conducting the entire process for Malu's trip. Without you I wouldn't be able to do it! You have given me security since the first contact, and until the day of travel the team was always available, kind and professional with us. Thank you, thank you for helping me accomplish the most important part of my trip: bringing my little girl with me! You are the absolute best!!!

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Belém do Pará

Francisco Júnior

Kiko arrived very well! I want to thank you for your work, care, professionalism and especially the service! From the day I contacted you, I felt I was in good hands! Since that day, you now have a customer for life! Whoever needs a service like yours, rest assured, I will recommend and always speak very well regarding the whole team and service! You are to be congratulated! Once again, thank you so much for everything!

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Portugal

Ana Cristina

"Thank you for everything! You guys made all the difference in the world! It all worked out! I am so grateful! May you continue to be attentive and approachable professionals! Your service was very good! Mission completed successfully!

All the best!"

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Peru

Marcelo Lemgruber

"We took our French Bulldogs Sancho and Frida with us to Lima - Peru. The trip went very smoothly without any incidents! By the way,  the airline attendant at the airport praised the organization of the documents provided by zootrack! Thank you so much for everything!"

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Sweden

Vivian Ribeiro

I moved to Sweden 3 months ago and one of the most complicated procedures was neither getting my visa, nor plane ticket, or housing, but bring my puppy here. It takes time and requires a series of steps that if done incorrectly can make the process even longer. But I had no problems! From the beginning I left the whole process in the capable hands of zootrack. They handled the process wonderfully, always instructing and honoring the commitments they made. There's no need to move without your dog, and it's even easier thanks to them. André and Jânio, thank you very much! I recommend it!

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Spain

Elisângela Carrijo

"Thank you zootrack for your amazing work! Beethoven is loving being Spanish! The trip went very well, the documents were perfect and we had no problems at all! Beethoven's bag was great and it fit very well on the plane! Attention and dedication to making our trip the best possible made all the difference in the world! Thanks so much zootrack! "

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United States - USA

Chris Sherbert

"We contacted zootrack regarding our upcoming trip back to Washington, D.C. - United States. The Veterinarians André and Jânio were very keen on guiding us in every step of the whole animal export process and their attention to detail made us feel very safe in their hands. We thank zootrack for the outstanding service and professionalism!"

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United States - USA

Verônica Freitas

It was all great, it all worked out! The documentation was perfect! Biricutico slept the whole trip and did not give any fuss! Thank you so much for everything guys!

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United States - USA

Adriana Alcântara

Directly from the Walt Disney World in Orlando USA, I want to thank the zootrack Veterinarians for all the arrangements and guidance so that I could be enjoying my vacation here in Florida! If you want to travel with your parents, talk to them to look for zootrack too! Thank you so much André and Jânio for all the care!

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Japan

Sara Rosa

O Japão é um dos países mais exigentes pra a entrada de animais. Quarentena de 180 dias após realizar a vacina de raiva no Brasil, juntamente com exame de sorologia, além de microchipagem e vacinas. Só após todo esse processo é que o animal está apto à entrar no país! Ufa! Mas a zootrack está me ajudando em todo esse processo! Muito obrigado! 

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Horses

Fernanda Matos

"My maiden Flicka recently underwent several surgical procedures and had complications after surgery. The stitches on her belly have loosened and ware at risk of infection and further complications. Thanks to laser therapy, we are back. THANK GOD! Thank you for all the affection, encouragement and accompaniment you gave us zootrack!!! "

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Canada

Giovanna Bissacot

André and Janio, our trip was puurrrfect! They behaved like two little angels, they didn't meow once during the whole trip! I was worried because our trip, with the stopovers and everything, lasted for around 24 hours. But it all worked out, they are super happy and adapted! You guys were great supporting us and providing all the information necessary! Everything happened as well as possible! Thank you very much!!! 🇨🇦😻

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Italy

Elver Arrais

Zootrack has dealt with every aspect of this journey with great care and responsibility! From the vaccines, microchiping, documentation, to even taking us to the airport on the day of our trip! I recommend the company and thank you all for your attention! Thank you so much, everything went great!

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Estados Unidos

Ana Cláudia Ventilari

Thor now lives in the States! I am very grateful to my dear friend Gisela for helping me bring my kitten. And I also want to thank the team at zootrack for making this journey so easy and without any hassle! The team brought forth all the documentation so that she could bring him, as well as provided the transport bag and all the support for my doubts! Thank you so much!

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Ireland

Carolina Reis

Since last week, it's been a month since that I arrived at Dublin with my puppies!! I would like to thank you guys so much for all the support you gave me!!! From the first day I sent you a message asking for help, you were always very helpful, always available to answer my questions and giving me all the support I needed!! I recommend zootrack to everyone who asks me about pet travel and me bringing my puppies with me to Ireland! Thank you!!! You were amazing!!!

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Canada

Maitê Sad

Traveling with pets always worries us to the extreme ... We are unsure about the documentation, animal welfare, doubts regarding all logistics ... My family and I discussed countless ways to do this. We even thought of sending them separately through companies that transport animals, the value was not viable (they wanted to charge the value of a motorcycle) and we even found another company that did the transportation (which caused us a lot of insecurity with the posture that they took). Finally, I found zootrack! What wonderful professionals we have in this company! From the beginning the security that I had with the team was the differential. Always very friendly, helpful, available for questions and help... They really were sensational. They solved all the documentation and we could feel that the company knows what it is doing. I was very pleased with all the service from the first contact to the end. I brought my two kittens from Brasilia to Canada, stopping one day in SP where I was able to de-stress them and continue the trip the next day. I'm very happy and satisfied with the team, apart from the bureaucratic part they still have a vet on staff who can do the clinical analysis of the animals and issue everything needed to achieve all the goals. Thank you zootrack for making real what seemed impossible. The girls send kisses! 

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Portugal

Cíntia Rodrigues

"We contacted zootrack so we could take our dog, Mel, to Portugal with us. The process was closely monitored by the vets, always very attentive and helpful. We were very safe and confident to travel. The documentation dispatcher service is very convenient. Home care was also an important differential! "

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Russia

Александра - Alexandra

"Zootrack was a great help to our trip back to Russia. We made all the vaccines and microchipping at home. We were also handed the airport documents for us to travel and everything worked out! Спасибо, zootrack!"

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Ireland

Cristina Lempek

“The zootrack veterinarians are super skilled, caring and competent professionals! I only have reasons to thank you for such dedication and commitment to help us! It makes all the difference having a specialist! We were very happy and very satisfied with the services provided! On the trip, everything went very well and we arrived safe and sound!

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Portugal

Leonardo e Pedro Viana

"To the veterinarians André and Jânio of zootrack: our THANK YOU! They took care of everything with care, attention and professionalism! The girls behaved very well on the trip, both in the bag and in the box! 

We were proud! The documents were correct and we did not have any problems upon arriving! We didn't have to worry about anything! Thanks for EVERITHING! It is well worth the investment! Thanks so much!!! "

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São Paulo

Paula Delisa

Gostaria de agradecer infinitamente ao pessoal da zootrack pelo acompanhamento neste processo! Eu estava insegura em viajar com o Cookie pela primeira vez e a equipe foi maravilhosa, esclarecendo todas as minhas dúvidas e dando o suporte com a documentação e exigências necessárias. Obrigada! 

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United States - USA

Isabela Pontes

Bebeta viajando, deu tudo certo! Agradecemos a zootrack pelo excelente trabalho prestado na emissão dos documentos necessários, muito atenciosos e eficientes! Super indico!!!

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Horses

Paulo Martin

"Vaccination, deworming and blood collection for periodic examination of two horses. Efficient and fast work, well-conducted and trauma-free for my animals. Professionals with high commitment and punctuality in providing services, I recommend. I had previously microchipped with them , the microchips are working perfectly by the way."

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Barbados

Hellen Serafim

"For all who want to travel with their babies, I highly recommend zootrack! They are sweethearts, always taking care of all my doubts, no matter the time of day! They are super patient and agile explaining the process as many times as necessary! To you, André and Jânio, thank you!!! My babies who are now with me here in Barbados also send their love! Thank you so much for making this happen! I couldn't have done it without you!!! "

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Portugal

Priscylla Xavier

Hello! I'm here to thank you guys from the zootrack team! You were very helpful, helped through the whole process of exporting my animals, took care of everything, even took care of contacting the Porto veterinary team! When we arrived they ware already waiting for us. It was very easy because the team had already solved all their issues with the zootrack team vets! I admire them because of the care dispensed to my animals did not end after departure, because they even worried and asked me about how their adaptation was being in the new country! The only thing I regret is not having met the staff before, because the amount charged by you is the best in value for money, value for money and first rate service! If you are going to another country with your pets, zootrack solves everything, there is nothing to worry about! They always promptly answered all my doubts, very patiently and always showed true love for animals! Thank you!!! 💜

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United States

Amanda e Fernando

The new member of our family has arrived. For those who also have their pet outside the country and need help to travel or transport your best friend, you can call the zootrack team! Without them, we would not have solved the bureaucratic part of our journey so quickly within the madness of travel and commitments! Thanks for the service André, Jânio and the whole team! In addition to doing house visits and remotely helping with all my inquiries, they were always available to answer my questions via whatsapp, phone and email! Now we will just enjoy Mia's first of many moments here with us. Thank you very much! Bsb-Rio ✈️ Rio-Mia

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Brazil

Marina Albernaz

The best vets in Brasilia today!

André and Jânio are those attentive, caring, informed and prepared vets! That's what you get at the time of service, on the phone or during and after any procedure! They knew how to answer all my questions and most importantly - with an understandable medical vocabulary! Thank you zootrack, for everything and SO MUCH you have done to make this happen for us!

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Portugal

Sarah Fernanda

We would like to thank zootrack for the excellent service during the process to obtain the necessary licences and documentation for boarding Mimo. The support and especially the security that you have given us over these months was fundamental to this monumental and important moment in our family! We have no words to describe the happiness we are feeling for having him with us in Portugal. We can only hope the team continues this wonderful work with other customers, with the same affection, kindness and energy, just as they were with us. Hugs!!!

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